SaaS Services for a Confident and Smooth Start

Troi is delivered as a complete SaaS solution, including setup, configuration, onboarding, and ongoing support. We make sure your team can work productively with Troi from day one, without technical hurdles or complicated change processes.

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A Guided Introduction That Fits Your Organization

Introducing new software should not disrupt your business. Troi provides a structured onboarding approach that adapts to your workflows and team structure.

You get a system that matches how your organization actually works,not the other way around.

From complexity to clarity

Let’s Talk About Your Goals

Every business works differently and that’s exactly why Troi adapts to you. Tell us about your needs and we’ll show how PSA can support your projects, resources and finances.

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More Features for Complete Project Control

We don’t just deliver software; we ensure it works for you. Our implementation process is a structured journey designed to align Troi with your specific business logic, ensuring a seamless transition from day one.

Kickoff & Requirements Alignment

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We clarify goals, project structures, roles, and data needs. This ensures a shared understanding and a focused setup.

System Configuration

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We configure roles, permissions, workflows, budgets, and project templates based on your real processes. The system feels familiar from the start.

Data Preparation & Migration

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Relevant data can be reviewed, structured, and transferred. No manual re-entry or double work.

Team Training & Enablement

Troi team collaborating around a laptop during a project planning session, reviewing schedules, budgets and PSA workflows in a modern professional services office environment

Teams are introduced to Troi in a clear and practical way. Users learn what they need, based on their responsibilities.

Go-Live & Transition into Daily Use

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We support your first steps in productive operation. Questions and refinements are handled directly while the system is being used.

Helpdesk & Ongoing Support

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Our helpdesk provides daily assistance for questions and adjustments. You also have a dedicated contact person who knows your setup and organization.

Your Advantages at a Glance

Introducing Troi becomes a managed transition instead of a disruptive change.

  • Fast productive use across teams
  • A system tailored to your workflows
  • Clear responsibilities and consistent data
  • Support when questions arise, not weeks later
  • Continuous updates and improvements already included
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Stay Ahead with Troi Updates

Be the first to hear about new features, product improvements and upcoming webinars. Our newsletter keeps you informed about everything that helps you work smarter with your PSA platform.

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Who Benefits From This Approach

Our onboarding model is ideal for organizations that value clarity and a stable rollout.

  • Teams introducing PSA software for the first time
  • Organizations replacing fragmented tools and spreadsheets
  • Companies scaling delivery teams or service capacity
  • Organizations that prefer guided implementation over self-serve complexity

Helpdesk & Personal Support

Support is not an add-on, it is part of the product.

Our helpdesk assists with questions, troubleshooting, and adjustments as your workflows evolve.
A dedicated contact person remains available when alignment or decisions are needed.

This ensures reliable and stable daily use, not guesswork.

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Troi SaaS – FAQs

No. Troi handles setup and configuration. Your team only provides access and organizational details. If SSO or security policies are required, we coordinate with your admin. No IT project is needed.

Yes. Helpdesk access and a dedicated contact person are part of the SaaS subscription.

Yes. Onboarding can be repeated when teams grow or roles change.

Updates are rolled out automatically and included in your subscription.

Yes. Workflows, roles, and project structures can be adjusted at any time.

Trusted by Leading Consultancies, Agencies and Creative Businesses

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Portrait of Ralf Vockel, Troi customer

“In our business, smooth coordination is key. Troi has helped us digitalize and optimize our workflows, ensuring seamless project management — from the initial project brief to the final delivery of our productions.”

Ralf Vockel, Vogelsänger Studios
Portrait of Stefan Mauerer, Troi customer

“What’s great is that we were able to fully tailor Troi to our specific needs. With Troi, we’ve developed and established standards that support us in our daily work — allowing us to focus entirely on what really matters: our core business.”

Stefan Mauerer, Martin et Karczinski
Portrait of Rainer Chabrie, Troi customer

“With Troi, we were not only able to redefine our project controlling to capture key metrics more efficiently — we also significantly increased the speed at which projects are processed through a standardized project and approval workflow.”

Rainer Chabrie, BBDO