Your Questions, Answered: Everything You Need to Know About Troi

Who is Troi?
Troi is a specialist software provider and a trusted partner for process and organizational consulting. We support agencies, consulting firms, and architecture or engineering offices of all sizes.

What does the name Troi stand for?
Troi stands for “total return on investment.” The platform streamlines project workflows, improves collaboration, and supports better decisions, helping teams increase productivity and achieve measurable ROI.

Which solutions does Troi offer?
Troi covers the complete workflow of project-driven organizations: from new business and estimation to task management, time tracking, resource planning, reporting, controlling, and billing.

Who is Troi for?
Troi is built for professional service organizations: agencies, consulting firms, architecture and engineering offices, creative and media companies, and IT or digital service teams.

Is Troi only relevant for agencies?
No. Troi is used wherever teams deliver work in projects: consulting and strategy, AEC, creative and media, IT services, and other knowledge-based services.

Why is Troi a good fit?
Troi maps complex processes with a clear structure. It creates transparency, reduces manual effort, and helps increase productivity and profitability across projects.

How can I request an advisory call?
Contact our sales team via the website’s “Contact Sales” or by email at sales@troi.de. You can also request a free demo account.

What are the differences between Teams, Professional, and Enterprise?
The editions differ by scope and governance needs. Teams supports core daily work, Professional adds project and financial control, Enterprise includes extended functions and services for complex environments.

What is included in the base product?
All editions include contacts, calendar, time tracking, absence management, and the Troi workspace with essential project features.

Can I use Troi from anywhere?
Yes. Troi is web-based and works in the browser on desktop and mobile with a stable internet connection.

Is there a mobile app?
Yes. Mobile time tracking, absence, and selected project functions are available on iOS and Android.

Is there a demo?
Yes. You can request a free demo account and explore Troi with sample data. Demo data is reset regularly.

Is an upgrade possible at any time?
Yes. You can add licenses or switch to a higher edition at any time.

Can Troi cover end-to-end processes?
Yes. Troi connects budgeting and estimation, tasks, time, resource planning, controlling, and billing in one system.

How should we record time in Troi?
Time can be recorded on projects, phases, or tasks. Entries flow into controlling and billing, ensuring transparent documentation.

How does implementation work smoothly?
You receive a clear implementation guide and support for data import. We help you set up structures, roles, and defaults so your team can start quickly.

How does Troi support onboarding?
We offer guided onboarding and provide documentation and HelpDesk resources. Your team can learn Troi step by step and adopt it into daily work.

How long does implementation take?
Duration depends on scope and team size. A focused internal contact and staged rollout accelerate the process.

Will I receive advice after purchase?
Yes. Our team is available for questions. Training and enablement sessions can be added as needed.

How often are updates released?
Troi is developed continuously. New releases are provided on a regular basis and announced with release notes.

What are the technical requirements?
A modern browser and a stable internet connection. Hosting is provided in the EU.

Do I need additional software to use Troi?
No. Troi is browser-based. Integrations with other systems are available if needed.

Which integrations are available?
Interfaces include CalDAV, CardDAV, Microsoft Exchange (limited scope), DATEV, BMD, SAGE, eGecko, and others. A public REST API is available.

Is there an SAP connection?
No direct native connector. Integration is possible via custom development using the public API.

Can I export data from Troi?
Yes. Many reports and datasets can be exported, for example to Excel or accounting formats.

Where is Troi hosted?
In the EU (Austria) with an ISO/IEC 27001-certified partner. Operations run on 100% green energy.

Can we self-host?
Self-hosting may be available for specific enterprise scenarios and requires dedicated technical operations. Please contact us for details.

Where can I get help if something does not work?
Use our HelpDesk and the Troi Guide for documentation and support resources.

Is phone support available?
Priority phone support is included with the Enterprise edition. All customers have access to the HelpDesk.

How do I create a HelpDesk ticket?
Open the HelpDesk, describe your request as concretely as possible, and add screenshots if useful. One topic per ticket speeds up handling.

Is my data safe with Troi?
Yes. We follow strict security and privacy standards and are ISO/IEC 27001 certified.

What happens to my data after termination?
You receive an export of your data. Afterward, your environment is deleted according to our data protection policy.

Where can I give feedback?
Send feedback via the contact form or email info@troi.de. For product usage questions, please use the HelpDesk.

Where can I find customer stories?
Case studies are available via Sales while our website is being updated.

How can I benefit from Troi’s knowledge?
We publish articles and whitepapers on process optimization, change management, and organization design.

Which commercial models are available?
SaaS subscriptions (monthly or annual). Enterprise options and leasing may be available on request.

How much does the software cost?
Pricing depends on licenses, term, and modules. See our pricing page or contact Sales for an estimate.

When are invoices issued?
Billing follows the agreed term (monthly, quarterly, or annually) and is charged in advance.

What happens when a rental or leasing term ends?
For SaaS, the term renews unless canceled within the notice period. For leasing arrangements, the maintenance agreement with Troi continues unless canceled per terms.

When can I cancel my license contract?
According to the agreed notice periods in your contract. Details are provided in your terms and conditions.

Can I add more licenses later?
Yes. Additional licenses can be activated quickly after order confirmation.

How do I activate additional licenses?
Contact Sales (sales@troi.de) or use the contact form. New user access is enabled promptly after ordering.

What is Troi Consulting?
Our consulting team supports organizations with process optimization, change management, and organizational development for project-driven work.

What can Troi Consulting do for us?
We help analyze current workflows, define a target process, and provide practical recommendations that improve throughput and transparency.

Does the consulting team only want to sell software?
No. The consulting mandate focuses on your processes and organization. Software decisions are made independently.

How does a consulting engagement work?
Scope and approach are agreed based on your goals. You receive a concrete plan with measures and next steps.

How sustainable is the consulting?
We enable teams to continue improvements themselves. The goal is a durable, internally managed change process.

Where can I meet Troi consultants?
At client engagements, events, and specialist seminars. Contact us for the next opportunities.

How do trainings and workshops work?
Formats are tailored to your needs. Sessions can cover basics, project workflows, or controlling and are available online or on site.