Helpdesk
Your helpdesk for fast, reliable support
Questions about our functions, or specific requirements to clarify? Contact us. Our experts have advised companies on project profitability, process optimization and lasting digital transformation for more than 20 years. We know the pain points of everyday project work and support you with our industry insights.
The troi Guide and the ticket portal are in German.
Do you have a question about using troi?
The troi Guide is your central reference, with answers and step-by-step instructions for every function. It is in German. Start there when you want to know how a function works and how to use it. Technical issues go to the helpdesk instead, and questions about processes, functions or contracts go to customer care.
Do you have a technical issue?
Through the troi helpdesk you reach our support team Monday to Friday, from 9:00 to 17:00. The ticket portal is in German. Create a ticket in the portal or write to helpdesk@troi.de, and add where you can the troi user and tenant concerned, the URL of the module and a screenshot.
Questions about processes and functions?
Our customer care team is there for your questions on making the best use of the software, on its functions and on contract options. Write to cc@troi.de for a quote without obligation, for questions about your troi licenses and the scope of functions, or to discuss consulting, training and the right onboarding concept.
How does the helpdesk work?
Write to us about what your request concerns, and we take care of it. Technical issues go into a ticket, through the helpdesk portal or by email. Form templates such as quotes, invoices and reminders have their own request. Licenses, contracts, consulting and training go to cc@troi.de, and priority phone support is available as premium support.
Ticket system
Create a ticket directly in the helpdesk portal or send an email to helpdesk@troi.de. To help us handle your request as efficiently as possible, please send us where you can: the name of the troi user and tenant concerned, the project or receipt number if there is one, the URL that leads to the troi module, and a screenshot or video of the whole troi browser window.
Template requests
So that we can prepare the form template you want, such as a quote, an invoice or a reminder, please tell us which tenant the template is for, which form it concerns and which changes you want, ideally with a PDF of the existing form and your markings. In special cases the project number and the receipt number are also helpful or needed. Request a template
Licenses and contracts
Would you like a quote without obligation, or do you have questions about your troi licenses and the scope of functions? Our customer care team is there for you at cc@troi.de.
Consulting and training
Our experts advise you on every question around your project business, show you its potential and discuss the right onboarding concept with you. We put our business insights from 20 years in the industry to work for your success. Write to our customer success team at cc@troi.de.
Premium support
Priority phone support is available at +49 89 30905195-0, Monday to Friday from 9:00 to 17:00, except on public holidays in Munich. It is charged per started quarter hour.
Is your request not listed?
Contact us, and we will find a solution together. Requests that do not fit one of the topics above are welcome too: describe what your request concerns, and we take care of it. The troi Guide, the helpdesk and customer care remain there for questions on use, technical issues, processes and contracts.
