SaaS service
Setup, hosting and support from one team
troi runs as software as a service. The team that builds it also sets it up around your processes, hosts it in Austria and stays with you once you work with it, so there is no IT project on your side and no handover between providers.
Where is troi hosted, and how secure is it?
troi is hosted in Austria by its partner Digimagical, on green electricity. troi is certified to ISO/IEC 27001. Updates are rolled out automatically and are part of the subscription, so every customer works on the current version without installing anything.
For troi five, the contract guarantees an average yearly availability of 99% between 8:00 and 20:00.
Why does troi start with your processes?
Software only helps when the processes behind it fit. Before anything is configured, troi’s consultants look at how quotes, projects, hours and invoices actually move through your company, and the setup follows from that. Consulting is booked by the hour and can continue after go-live.
How does the start with troi five work?
troi five comes with a guided implementation. troi installs the software, brings your existing data in and adapts the system to your requirements, so the first productive week does not start with a blank screen. The steps below lead from the kickoff through system setup, templates, data import and training to go-live.
Kickoff
Goals, project structures, roles and data needs are clarified first, so the setup follows how you already work.
System setup
troi installs your instance and configures user groups, permissions, project types, price lists and approvals.
Templates
Your quote, invoice, cancellation, credit note and reminder templates are built in your own design.
Data import
Customers, contacts, accounts, tax rates and other master data come in from an Excel list.
Training
Each team learns what its role needs, in training sessions booked by the hour.
Go-live
After go-live, questions go to support, and refinements happen while the system is in use.
System setup is billed by effort, based on an estimate and a quote. One-time services and hourly rates are listed on the pricing page.
Starting with troi ai·on? Talk to us, and we show you how to get going with your plan.
Who helps once troi five is running?
Two teams. The customer success team takes everything around using troi well, from new workflows to process questions. The support team takes technical questions through the troi helpdesk, Monday to Friday, 9:00 to 17:00, except on public holidays in Munich. Each customer can name up to five key users.
The troi Guide, the online manual, describes every function and setting. With Enterprise, the troi Care package adds a monthly meeting, personal contacts for technical and user questions, and priority phone support.
Who is a guided start right for?
A guided start suits companies that prefer not to set everything up alone. troi installs the software, imports the data and configures the system, and training follows each role. That helps most where project business software is new, where scattered tools and spreadsheets are being replaced, or where delivery teams are growing.
- Teams introducing project business software for the first time
- Companies replacing scattered tools and spreadsheets
- Companies whose delivery teams are growing
- Companies that prefer a guided implementation to setting everything up alone
FAQs
Do we need our own IT team to set up troi?
No. troi installs the software, imports your data and configures the system. Your team provides access and the organizational details. If single sign-on is needed, troi coordinates it with your administrator. The single sign-on module is booked separately.
Is support included after go-live?
Yes. For troi five, your key users reach the helpdesk on working days, and the customer success team helps with questions around using troi. With Enterprise, the troi Care package adds personal contacts and priority phone support.
Can new team members be trained later?
Yes. Training can be booked again whenever teams grow or roles change, billed by the hour.
How are updates delivered?
Updates are rolled out automatically and are included in the subscription. There is nothing to install.
Can troi be adapted as our company changes?
Yes. User groups, permissions, project types, price lists and templates can be adjusted at any time. Process consulting, individual template work and development are billed by effort.
